Arbor Two Factor Authentication Access Guide
Arbor will require two factor authentication when off-site from Monday 3rd November 2025 at 3:30pm
Please follow the steps below to log in using Microsoft Authenticator, which should already be installed on your device for use with CPOMS etc.
First-Time Login with 2FA
1. Go to your Arbor login page and enter your username and password.
2. When prompted to set up 2FA:
- Open the Microsoft Authenticator app.
- Add a new account and select the option for “Other” (non-Microsoft).
- Manually enter the 16-digit setup key provided by Arbor.
- Save this key securely in case you need to recover access later.
3. Enter your Arbor password and the 6-digit code generated by Microsoft Authenticator.
4. Click Log in.
Future Logins
- You won’t be asked for a 2FA code when accessing Arbor on-site at SJB.
- Otherwise, open Microsoft Authenticator and enter the current 6-digit code when prompted.
Lost or Changed Device?
- If you lose access to your authenticator app, click the orange button on the Arbor login page to request a 2FA reset.
- Alison will revoke your current 2FA setup.
- Once reset, repeat the setup steps on your new device.
If you have any questions or need assistance, please contact Alison on a.rolland@sjb.surrey.sch.uk