This is intended to be a working document as and when we have common questions it will be updated.

If you can not find some software that you previously had please email the helpdesk ( and we'll endeavour to get it back onto your computer.

How do I logout now?

Having opened the start menu click on the outline of a person (left-hand side) and select logout.

How do I shutdown a computer?

Having opened the start menu click on the power symbol (bottom-left-hand side) and select shutdown.

All of my Favourites have disappeared

Open your web browser press 'Alt' on your keyboard which will cause the File menu to appear below the tabs. Go to View > Toolbars > Favourites Bar

How do I add icons to the bottom menu?

Having opened the program right-click on the icon in the bottom menu and select 'Pin to Taskbar'.